Tag: customer service

Learning Lessons

If you’ve been with me for any amount of time, then you know I’m all about reading books and spreading and sharing

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Stop selling quality.

For the remainder of 2016, we will be hearing certain words far too much—like “pundits”. A few years ago, the word “guru”

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What Buyers Really Want

Perhaps you saw the June Consumer Reports magazine, which rated retailers based upon customer surveys. When it came to service, Dillard’s was

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